The silence of #BaFin

BaFin = Federal Financial Supervisory Authority of Germany

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Copy of your message:
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Your message:
Dear Sir or Madam,

I had a joint account with UniCredit with my then-husband. After irresponsible stock speculations by my husband, I separated the accounts and the safe deposit box. After the separation, he had no authorizations or access. There was a serious conversation before the account separation with the bank employee, who was fully informed about the circumstances. Only six weeks later, my now ex-husband presented a ‘self-made’ alleged general power of attorney to the bank, forged my signature ‘moderately,’ and took my money and items from the safe (stole the jewelry). At the same time, the bank employee marked my address (which had not changed) as ‘currently undeliverable,’ so I no longer received any account statements. During this time, my son fell seriously ill and was in the hospital for a year (xxx), so I only noticed this much later.
My question: Are there guidelines for powers of attorney? Doesn’t a power of attorney have to be issued on a bank form, and doesn’t a bank employee have to verify with their customer (in this case, I was the customer with my own accounts) when a somewhat questionable alleged power of attorney is presented, especially if they are aware of the difficult marital circumstances?
I would be grateful for a statement.
Kind regards

 File Number: VBS 3-QB 4301-xxxxx (Please always specify)
20xx/073xxx
Your submission regarding UniCredit Bank AG from xxx
Your letter dated xxx

Dear Ms. xxx,
Thank you for your letter.
In order to make a final assessment of the facts you have presented, we need to request a statement from the credit institution.
For this, we require a declaration of consent signed by you in the original, allowing us to contact the bank on your behalf, mentioning your name for data protection reasons.
Please include the above-mentioned file number when sending your declaration of consent.
Your submission will be electronically recorded and processed in compliance with data protection regulations. The processing of your personal data is exclusively for handling your complaint.

Best regards,
Your BaFin
Consumer Protection

Office Address:
Federal Financial Supervisory Authority
Graurheindorfer Str. 108
53117 Bonn, Germany
Contact:
Consumer Hotline
Department VBS 3
Phone +49 (0)2 28 299 70 299
Fax +49 (0)2 28 4108-1550
[email protected]
www.bafin.de

Headquarters:
Phone +49 (0)2 28 4108-0
Fax +49 (0)2 28 4108-1550
53117 Bonn
Graurheindorfer Str. 108
53175 Bonn
Dreizehnmorgenweg 13-15
Dreizehnmorgenweg 44-48
60439 Frankfurt
Marie-Curie-Str. 24-28

This letter is automatically generated and therefore not signed.

submitted the declaration of consent…

… and received only a contentless standard reply.